12 Month Warranty on the Inverter and casing. Adequate SPD (surge protection devices) should be installed. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. 

Lead Acid Batteries- 6 Month Warranty on the Battery or 150 cycles – which ever comes sooner. The battery is designed for backup power and not daily cycling. Daily cycling will reduce the lifespan and warranty on the inverter.

Lithium Iron Batteries (LiFePO4) – 1 Year for manufacturing defects  

During the Warranty Period, Lalela will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. In the event that the devices need to be repaired or replaced as a result of misuse, power surge or as a result of aspects not covered under the warranty, this will be at a cost to the end user.

Please refer to warranty document at the top of the page

• Lightning strikes and power surges Lightning strikes and power surges are not always evident. This can usually only be detected by a repair agent.
• Water damage the unit needs to be checked internally and externally.
• Presence of dirt, dust and soot inside the unit. Soot is the biggest culprit, as it contains carbon which conducts electricity and will cause damage.
• Insects and other pests, even mice can get into the unit causing damage such as; short circuits and cables whereby, the insulation has been chewed through hence, causing electrical short circuits. In most cases, these types of faults are visible only after opening the unit, and closely inspecting inside the inverter/UPS/battery cabinets.
• Mechanical damage; which can be anything from clearly dented cases, to holes drilled into the units casing causing damage to internal parts of the unit. What is not covered?
• Over temperature can damage the UPS and batteries. The UPS is to be kept at a constant 23 to 25 degrees Celsius. Nothing must obstruct the air vents.
• If the unit is not used for purposes other than what it is designed for
• Service charges, routine maintenance, service calls, installation, set-up and re-installation.
• Transport and shipping costs.
• Any loss and damage caused by fire, theft, flooding, abuse, misuse or any accident or act of God.
• Lalela Retail (Pty) Ltd will not be held liable for any claims for indirect or consequential damage beyond the repair or replacement of the affected product itself, subject to the limitations referred to here-in

• Do not connect the Inverter to a DB Board
• Shock hazards, keep away from children.
• Always transport and use the inverter/UPS right side up. Do not use it on its side or upside down. This will lead to battery shorting on the casing and battery acid leaking out. Rubber mats will not help if it’s moved around on their side or upside down.
• The inverter/UPS generates the same potentially lethal AC power as a normal household wall outlet. Treat it with the same respect that you would an AC outlet.
• Do not insert foreign objects into the inverter/UPS AC outlets, fan, or vent openings.
• Do not under any circumstances, connect the inverter/UPS output directly to household wiring. (Connect only the equipment you want to power and not any of the excluded equipment.
• Heated surface: the inverter/UPS housing may become uncomfortable and warm under extended high-power operation. Ensure at least 2 inches (5cm) of air space is maintained on all sides of the inverter/UPS. During operation, keep away from materials that may be affected by high temperatures. • Explosion hazard: Do not use the inverter/UPS in the presence of flammable fumes or gases. • Do not connect live AC power to the inverter/UPS’s AC outlet. The inverter/UPS will be damaged even if it is switched off.
• Do not use if damaged or a fault is detected – switch off power immediately.
• Do not expose the inverter/UPS to rain, use it near water or in damp or wet conditions. If water or liquid seeps in, switch off immediately at the household electrical distribution board and remove from the wall socket. • The inverter/UPS is designed for indoor/covered installation only. • Never charge a frozen battery. • Never insert or remove an electric plug with wet hands. • Do not remove the cover. Any tampering will void the warranty. • Risk of explosion of battering is incorrectly connected or replaced. • An internal adjustment of the inverter/UPS is prohibited. • The cooling fan is designed to operate only when the temperature is higher than 40 degrees Celsius